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How Kyle Saved The Sale

Recently I was in the market for a new vehicle. It was not urgent, but I was looking. My 2012 Yukon had close to 200,000 miles, and though it was not giving me any problems, I was wanting something newer. Barbara and I were in Virginia on business and I wanted to ride down and look at a Dodge Ram truck. I had previously purchased a vehicle from a dealership in Chesapeake and decided to ride by. On the same road are several other dealerships. While I was driving a Chevrolet truck caught my eye so I decided to pull in and look at it. I had been searching on the internet for vehicles and had priced some through the Costco and Sam’s buying clubs. I had received an email from this dealership and so I pulled it up and asked for this salesman. His name was Kyle. The dealership was Priority Chevrolet.

 

Kyle was very helpful and got the keys to the truck and moved vehicles around to get it out so I could drive it. We took a test drive and then he worked up some numbers. I told him that I would consider it and we left the dealership. Over the next day or two, I was searching the internet for vehicles and I came across the same truck I had driven at the same dealership with a lower advertised price than what I had been offered. I sent an email to the dealership about this. Shortly I received a call from a sales manager and that is where things started downhill. Kyle happened to be off that day, so the sales manager decided to step in. Here are a few things I observed and maybe it will prompt you about some things in your own organization. 

Company Methods Can Have a Negative Impact

The internet pricing showed the pricing of every single incentive and offer was deducted from the MSRP. The problem with this is that 99.9% of people would never qualify for some of those incentives. Second, the “sale” price was in a large font while those incentives were in a smaller font and who could qualify was even smaller. It is what has been called “bait and switch” and has never endeared customers to car dealers. Kyle would later explain this was mandated by Chevrolet, or at least their area rep. I did notice that not all Chevrolet dealerships used the same method, but all of the ones in Tidewater did. This type of pricing just starts the salesman at a place of distrust because one of the first things he has to do is to tell the customer they cannot get it for that price. Selling is about trust. When you start out with people not trusting you, there is a lot of ground to gain that is difficult to make up.

 

 

Disputing When You Are Wrong

When this sales manager called following my email, I explained to him what I had seen on their website. He told me that I did not qualify for all of the incentives. I explained to him that I thought their internet pricing was misleading. He then proceeded to tell me that the qualifications for the incentives were in the same size font as the price was. I cannot express in words exactly how wrong he was. First, that “sale price” was in about a 24 size font. The incentive amounts were in about a 10 font. The qualifications for those incentives were in about a 4 font. It was what is commonly referred to as fine print. This conversation quickly went downhill. I told him that not only was the internet pricing misleading, but he was trying to tell me something that was not even remotely true. He continued trying to tell me the fonts were the same which only made me more frustrated. After about 5 minutes he attempted to change the subject without acknowledging he was in error. Frankly, at this point, I was done.

 

Apologies Go A Long Way

Kyle was off that day but got wind of what had happened and personally reached out to me. He immediately apologized for the conversation experience. He then explained that Chevrolet had mandated the pricing on the internet and that he understood that it started the salesperson at a deficit with the customer. He offered to do anything he could to help make it right. He promised to get another sales manager to review the deal the following day and he would get back with me. He followed through the next day with numbers by phone and text and explanations as to what they meant. Though I was not happy with the dealership, I liked the service I was receiving from the salesman. 

 

 

You Can Make It Right

I liked the truck. I liked the color and features. I was still skeptical about the dealership. Kyle was persistent in answering every question I had and tried to accommodate any requests I had. We went back and forth with numbers over a few days. The price they were offering was as good as I could get anywhere else. After a few days, I told Kyle if he could get to a specific number that I would buy the vehicle. Shortly after that, he responded that they would do that and wanted to know when I could come in. He sent me the deal sheet and I told him when I would go by. I stopped by at the time I said, signed the papers and purchased the truck. It was because of the salesman, not the company.

 

 

Undoubtedly in your business or organization, there will be times that things do not go as planned. Someone makes an error or there is a bad process in place. You as an individual have the ability to keep your credibility even if the others do not. You can salvage a bad situation with a little persistence. If Chevrolet is mandating that type of pricing it creates doubts about the company. The response of a sales manager over something as simple as fonts makes me question the culture at Priority. However, the work and character of Kyle are what sold the truck. You can keep above the fray even when the culture around you doesn’t. Be the person that saves the sale. 

Made in the Shade

Recently Barbara and I were at the beach and as is usually the case, I was looking for shade. We had two beach chairs and our umbrella. I set them up and placed my chair where the angle of the sun against the umbrella allowed me to sit in the shade. My skin type does not fare well in the sun but Barbara enjoys the sun and I enjoy being with her so occasionally I go to the beach with her. When we go, I stay in the shade most of the time. Everyone who knows me has plenty of jokes about me being in the shade.

While I was sitting under the umbrella, I began to think about how we use the phrase “made in the shade”. We say that about people who we believe have it easy or have it “made”. I realized that it is not that easy to stay in the shade. I also realized that most of the people we are talking about probably don’t have it as made as we think they do. So I thought I would share a few things about being in the shade and maybe you will not be envious the next time you see someone you think has it “made in the shade”.

It Is Temporary

The sun is constantly moving which means that shade is constantly changing. The place that is shaded now will not be shaded for long. I understand there may be a few limited places that are always shaded, but for the most part, shade only lasts for a short period of time. Around noon, it is difficult to find shade because the sun is directly overhead and casts very few shadows. For the person who you think has it so easy at the moment, understand that wherever they are in life is only temporary. What looks like “made” at the moment could very well turn into a scorching hot problem soon. The other thing that is valuable to understand is that most people seek shade because they are overheating. You may have missed their moment of exhaustion and only caught them at what you consider a “made” moment. Either way, the current situation is only temporary at best.

You Have To Keep Moving If You Want To Keep It

As I mentioned, because the sun is always moving the shade is always moving. If you see someone in the shade repeatedly, it is probably not because they have been sitting in the same place the entire time. To stay in the shade requires you to be constantly adjusting. I would say this is also true in life. The people who you think always have it “made” do not have it made because they are sitting still. They are constantly moving and adjusting so they can stay there. As a matter of fact, the most effective and successful people are constantly moving and adjusting so they can stay in the place they need to be. You think they have it “made in the shade” when in reality they work smart and adjust well so they stay where they need to be.

It Might Not Be For Everyone

When I am at the beach I stay in the shade almost the entire time. I will get in the water occasionally or play a game for a little while, but most of the time I am under a tent or umbrella. Barbara, on the other hand, spends almost the entire time in the direct sun. She is tanning and loves it. Any time you look on the beach you can find other similar scenarios. Some love the shade while others love the sun. Everyone has a preference. When we start comparing our lives or our state in life with others, we are in danger of not understanding their preferences and needs at the moment. They may just prefer the shade while you prefer the sun. They may like a certain type of job while you enjoy another. The same is true of hobbies, vacations, time off or even when and how they work. Just because you do not enjoy the shade does not mean that those who do are bad and vice-versa. Comparison can be a trap. If you are content with your state in life, that is what matters.

So the next time you see someone that you think has it “made in the shade”, maybe you will think a little differently about it. Be content with your own life and what others do will not be quite as disruptive. 

The Heartbreak of Closing a Business

The business I own has specialized in selling used restaurant equipment for over 30 years. The majority of the equipment comes from closed restaurants, many of which are individually owned. The restaurant business has always had a high failure rate, especially among non-franchised units. Just this week I spent some time with an owner who had closed one location due to financial hardship and was closing the second location that had been open nearly 10 years because of the hardship of the failed location. 

There are multiple reasons why restaurants have such a high failure rate, but it rarely has anything to do with the food. Sometimes it does, but not most of the time. Usually, people get in the restaurant business because they have some talent for cooking or baking. The problems usually arise from some other area such as people or money management or undercapitalization. Every time I see someone closing their business it breaks my heart because I know there are many things that are going on in that person’s mind and life. They are experiencing a wide range of emotions. I want to share with you some of the reasons why it is so tough on them. Hopefully, they will help you relate to someone the next time you see them going through a business closure.

It Is Who They Are

Small business owners spend an enormous amount of hours starting and running a business. It becomes their life. Often it becomes their identity. Not just internally, but it is often how people recognize them in a community. When that business closes, there is a certain loss of identity. They are often struggling to figure out what comes next and wondering what people will think of them now. Almost every business owner who closes a business will go through a period of grief where they are mourning the loss of not just a business, but a major portion of their life. 

They May Have Lost Everything

It is not uncommon for business owners to invest everything they have to start a new business. I recall in the late ’80s when I was first starting out and was working with a customer who was starting a muffin shop in Chapel Hill, NC. This was way before there were so many specialty dessert shops. He invested everything he had to open this business including all of his retirement savings. He spent nearly $500,000 to open this fancy little muffin shop only to see it fail in less than one year. He did not just lose his business, he lost everything including his home and his retirement. Business owners are heavily invested in their operation. If it is not successful, it can be financially devastating. 

They May Spend Years Paying Back

Not only is it possible to lose everything in a business closure, but it is also possible to be liable for the debt that has been incurred which may take years to repay. After closing the business, many business owners take a job just to pay back the money they have borrowed. Just because a business is closed does not mean the owner is finished with their responsibility. 

They Are Embarrassed 

No one likes to fail. You do not start a business to see it close. You start it to be successful. When things do not work out as you planned, there is a certain level of embarrassment. That owner is concerned about what people will think of them. This often takes time to overcome. We all want to succeed and when we don’t, the embarrassment can be overwhelming. 

There is a false assumption that business owners have it made. Rarely is that the case. Usually, any freedom or benefits they have is because they have invested their entire life into that business. The next time you see a business close or fail, have a little sympathy for that owner. They are working through a lot of issues and they could use your support. 

My Experience At Hampton Inn Amelia Island

Recently, Barbara and I had to make a quick trip to the Jacksonville, FL area for business. We were only going to be there one night and had a few hours to spare the following morning. Our grandson Vandin was traveling with us. He has been traveling with us since he was just a few months old and he is a great traveling partner. He can ride forever with no complaining. I had heard some people talk about Amelia Island and thought that maybe a visit to the beach would help him get some energy out.

I try to be a brand loyalist when traveling because I want to know what to expect when I arrive. I will fly Southwest and Delta almost exclusively and try to stay at Hilton branded hotels which include Hampton Inn. I reserved a room at the Hampton Inn near Fernandina Beach on Amelia Island. Their site said it was one block from the beach, the price was reasonable and it looked convenient. What I did not expect was to have one of the best customer service experiences ever. Not just at a hotel, but anywhere. They made me want to come back. Some of the things I am going to mention I have seen at full-service hotels directly on the beach, but I have never experienced something like this at a moderately priced hotel with limited facilities.

They Love Kids
When we checked in, the attendant at the desk told us about breakfast and said they had a “treasure chest” for kids to choose a prize from in the morning. The next morning when we went down to breakfast Vandin saw the treasure chest on the front desk and headed straight there. The manager was on duty and started explaining to Vandin what he could get. The chest contained toys and books; not very expensive items but something to light up kid’s eyes. In the conversation, Vandin mentioned shark teeth and the manager said she had a collection. She proceeded to the back and came out wearing a shark hat, a box of shark teeth and a paper showing what each tooth was. She let him hold the teeth and gave him one of the description papers in case he found some on the beach. She made Vandin’s day.

Full-Service Food
Hampton Inn generally provides a limited hot breakfast. There are options to choose from but the options are usually out. While getting her and Vandin’s breakfast, Barbara walked up and asked Vandin if he wanted sausage. He said bacon but they did not have bacon out that day. The manager said they would get it for her if she would just ask the lady in charge of breakfast. Barbara did not want to be a bother so she did not ask. We all got a plate of food and went to eat. A couple of minutes after we sat down the lady brought out a plate full of fresh bacon. Vandin was happy. We were all happy. Bacon makes everything better. They did not have to do this, but that manager went out of her way to make our stay great.

Beach Gear
This may have been the biggest surprise of all. They asked if we were headed to the beach and if so, they had most anything we would need. They had beach chairs, beach toys, beach towels, and sunscreen. All of it was FREE to use. When we got ready to go to the beach they took us to a closet and gave us some chairs and let Vandin pick out some beach toys. They gave us towels and sunscreen and we were ready. This did not cost us anything and made our 3-hour beach visit so much better. This also made me want to come back to this hotel the next chance I get to visit.

Great customer service will make people come back. It will also make the best advertisers in the world. I have written an entire blog about my experience. I encourage you to go out of your way to make things better for someone else. If you do that, your life will be immeasurably better as well.

Ways To Bring Clarity To Your Prayers

People will often ask if God hears their prayers and if He does, why is He not answering. There are a lot of responses to offer. First, silence is an answer. Whether you are dealing with people or you are talking spiritually, saying nothing says something. Second, some of our requests or prayers may just be so off base that there is no need to answer. There are many verses in the Bible that talk about how God will give us what we ask for but almost always there is some qualifier in the verse or very close by. For example, it says that He hears those prayers that are pleasing to Him. He hears the prayers of those who are living a godly life. James says that sometimes we don’t have because we have not asked while other times we have asked with the wrong motive or asked for the wrong thing.

So then the question becomes more about how our prayers can be more answerable. How can we know they are heard and when should we expect a positive answer? I believe there are some things we can do that will increase the clarity and accuracy of our prayers.

Spend Time In His Word
Jesus said in John 15:7 “But if you remain in me and my words remain in you, you may ask for anything you want, and it will be granted!”. First, where are you in relation to Jesus? Second, are His words inside of you? Spending more time reading God’s Word brings greater clarity to truth and His desires for our life. The Word of God is your greatest tool in bringing clarity to your prayers.

Listen When You Pray
When I get down to pray I keep a notepad nearby. For one thing, everything I have forgotten to do in the last 10 years suddenly floods my mind. I write them down so I can continue praying. The main reason though is to write down what I sense in my spirit while I am being quiet. If prayer is an opportunity to commune with God, we need to give Him time to work in us during the process. Just being quiet during your prayer time can often bring clarity to the request you want to make.

Ask
I am a firm believer that you never know until you ask. My wife was just sharing today about how they were stuck in JFK Airport overnight. They had been traveling for a long time and the overnight stay in the airport was unexpected. They ate a meal at a diner and one of their team said these booths would be better than sleeping on the floor. So they asked the manager if they could sleep there. Keep in mind the diner was still open. He said he did not know why not so they closed off that area and the team went to sleep. You never know until you ask. Remember that James said we don’t have at times because we just have not asked. As you practice asking, you will begin to learn more about God and it will clarify your requests and your prayer life.
As you practice asking, you will begin to learn more about God [click to tweet]

Prayer is not a magic potion or something left for only those who have a title. Praying is for all of us and all of us have requests that we need to take to God. Bringing clarity to your prayer life will make praying much easier and more fruitful.

4 Observations About NASA and the Johnson Space Center

On our recent trip, one of the places we visited was the Johnson Space Center in Houston. I had seen one of the space shuttles in 1984 at the World’s Fair in New Orleans but had never been to a space facility. There is so much to see in this world and so many spectacular things taking place. It is one of the things that makes traveling enjoyable.

As with any tour, we were given a lot of information and were able to see some of the things that are happening behind the scenes. We took two tours while we were there and I walked away thinking about four specific things that I want to share with you.

Gifts Can Change The World
There were multiple organizations involved in making sure the Johnson Space Center was able to get off the ground. In their publications they write, “On Sept. 19, 1961, NASA announced that the $60 million manned space flight laboratory would be located in Houston on 1,000 acres of land to be made available to the government by Rice University. The land was owned by Humble Oil Co. [now Exxon] and given to Rice to give to the government. In addition to acquiring title to this donation from Rice, the federal government subsequently purchased an additional 600 acres needed to give the site frontage on the highway. A 20-acre reserve-drilling site fell within NASA’s total 1,620-acre site.” It turns out that a corporation gave the university the land who in turn sold over 1600 acres to the government for $20. The land was worth much more than that, but both Humble Oil and Rice University believed this was a project worthy of their gift. They could have extracted a large sum of money for this project had they chose that route. Instead, they believed this would be a significant project that had the ability to change the world for generations to come. When you believe in something strong enough, be willing to give even when you have the opportunity to get. Your gift may help change the world for generations. We do not always have to extract a return. Sometimes we need to believe in things enough that we are willing to give.

Collaboration Is Important
One of the things they point out to you is that the center is designed to look like a college campus. This serves a two-fold purpose. The first is to encourage innovation. The second is to encourage collaboration. Scientists and engineers from around the world come together to achieve some pretty incredible things in space that have allowed for advances in many industries on the earth. All of us are smarter than one of us. Collaboration is important in every area of our life. I have told our staff numerous times that I have the ability to make a wrong decision, but it is rare that all of us collectively will make the wrong decision. When people collaborate they have a better chance of reaching the best idea and not just a good idea.

They Have A Back-Up Plan
One of the rooms that we visited was Mission Control. There was no one in the mission control room we visited, however, we could see on the video screens an identical room in another part of the building that was actually manned. Both rooms were set up exactly the same and were both operational. If one room went down or there was some kind of problem they could immediately transfer to the other room and continue leading the operation. You could see secondary plans in almost every area we visited. Why? Because everything does not always go as planned and sometimes you need another option. Putting all of your eggs in one basket puts all of your eggs at risk. There are so many areas of your life where diversification and a back-up plan can reduce the pain when one thing does not work out like expected. If you live your life believing everything will work perfectly you will often find yourself disappointed and many times in crisis.

They Have A Long-Range Vision
In our lifetime most of us are familiar with the Apollo space missions and the Space Shuttle. As a matter of fact, we recently celebrated the 50th anniversary of Apollo 11 and our first space landing. The current long-range project goes past the moon to Mars and beyond. It is called ORION (pronounced O-Ryan). Engineers and astronauts are working on this project to go to Mars between 2030 and 2045. Not tomorrow. Not next year. Possibly as many as 25 years away. But they are planning for it today. Their vision is bigger than 2019. They have a vision that goes beyond the lifetime of some of those working on it. We all need a vision for our life. Where are you headed and how will you get there? Think about today. Live in today. But live it knowing that it will have an effect of tomorrow.

What are you learning today? You will be in an environment that will allow you to learn something if you will just open your eyes or take a few minutes to listen. As you learn you will grow. As you grow, everyone around you will benefit.

4 Things (and a bonus) We Can All Apply From George H. W. Bush

As a part of my recent writing about things I am learning and taking away from different places, I want to share with you some things I took away from a recent visit to the George H. W. Bush Presidential Library and Museum. This was an important visit to me. He was part of the first presidential election that I can recall. He ran against Ronald Reagan in the primaries and later became his running mate as Vice President. He would also win the election for President of the United States in 1988, which was the first year I was eligible to vote. In my adult life, the Bush family has been one of the most prominent names in culture.

There are so many things we could take away from his life and his service, and I certainly have some other notes that I want to remember. But I was walked through this library and museum, there were four things that I think all of us can learn from and grow a little ourselves.

He Loved His Family

First, he loved Barbara. This has been prominently on display for the world to see recently as they both passed away less than one year apart. As the country mourned their passing, one thing that was highlighted over and over again was their love for one another. The letters they wrote to one another over the years showed the depth of the bond that they had. As with any marriage that is strong, that loved spilled over into how they loved their family. It has been said that the best gift a parent can give their children is to love their mother or father well. Not only does it set an example, but it helps them see how much you love them. In spite of pressure-packed schedules their entire married life, they were intentional about time with their family and letting one another know how important they were.

Family Affected How They Treated Others

Their strong family bonds and their love for one another affected how they treated people outside of their family. There are several stories that have been shared over the years from people who had the opportunity to spend time with them and how loved they felt. They treated people with respect and dignity. Even in moments of deep disagreement, there was respect shown. No one is without moments when we fail. But the Bushes have a lifetime of examples of how they treated other people well.

He Gained Lots of Experience

Possibly the one thing I noticed above all else was the fact that we may not have had a president with a more broader palette of experience that “41” as he was affectionately called. He served in the Navy. He started and ran a successful business. He served in the US House of Representatives, as an Ambassador to the United Nations, Liaison to China, Director of the CIA, professor at Rice University, Director of the Council on Foreign Relations and Vice President before becoming President of the United States. That is an extremely broad resume and he most likely would have been president for two terms without Ross Perot running as a third-party candidate. The experience that he gained through each of those jobs allowed him to have a broad impact but also allowed him to have an influence on a large stage. Don’t be afraid to gain a breadth of experience. The broader your experience the better you can lead.

He Did Not Forget People Who Helped Him

Not only did he write notes to Barbara, but 41 was famous for notes that he wrote to everyone. He regularly thanked people for their help or reminded them he was thinking about them. Often these notes were about something that many people had long forgotten. One of the notes on display that stuck out to me was one written to the commander who taught him how to fly in the Navy. He was President at the time, but the note accompanied a photo of one of the planes he learned to fly. He thanked that commander for being so patient with him during training and told him he appreciated him for setting him on a course that would later allow him to become President. He did not have to remember that commander, but he chose to not only remember him but to thank him as well. You did not arrive where you are on your own. Don’t forget the people who helped you get here. Maybe even take the time to tell them.

Bonus

As I was writing this I remembered an observation my wife Barbara made while we were going through the library. She is going through her own transformation at the moment but she remarked about halfway through as she looked at photos that Barbara Bush never tried to look young or hip. She accepted who she was and loved being a wife and mother. Her hair was white at an early age. She did not try to be on the cutting edge of fashion. By some standards, she even looked “old” in her 40’s. Barbara (my wife) was impressed at how comfortable Barbara Bush was in her own skin. I think it is an area where all of us could grow. Learn to be comfortable with who we are instead of trying to be what we think someone else wants us to be. Wife and mother are two of the most important jobs in the world.

Don’t forget to take an opportunity to reflect every time you have a new experience. You may find certain things you can apply to your own life that will make a difference. Live a life that is constantly growing.

4 things that stuck out to me about Lyndon B Johnson

One of my favorite things to do is learn about former US Presidents; how they lived their early life and the path they took to the presidency. When we travel and are close to a presidential library, we try to visit. On a recent tour of Texas, we stopped at a couple. The first presidential library we toured was the Lyndon Baines Johnson Library and Museum on the campus of the University of Texas at Austin. 

 

Johnson was the 36th President of the United States serving from 1963-1969. He was serving as president when I was born. A Democrat from Texas, he served in the House of Representatives as well as the Senate before being selected to be Vice President for John F. Kennedy. I always like to listen to the speeches that were selected and look at the quotes they have posted. As I visited the library and museum, there were a few things that stuck out to me that I wanted to share.

 

You Don’t Always Get To Choose The Time

The country has a vibrant young president with small children whom people love when a sniper suddenly kills President Kennedy in Dallas. It is then that Lyndon Johnson is sworn in as President while on Air Force One. He may have had aspirations to be president during his life, but this was not the timing he had in mind. As Jackie Kennedy stood on one side and his wife Lady Bird Johnson stood on the other, he took the oath of office to be president. A nation that is in crisis, grieving, and mourning is now suddenly his to lead. This is not a moment anyone would want. But when you are the Vice President you have to be prepared. When it is time to lead you must lead even if the circumstances are not ideal. As a matter of fact, your time may come at the worst possible moment. It is in those moments when we must step up and use the abilities we have been honing. We do not always get to choose the timing. We do get to choose how we lead in those moments.

 

Goals

In a speech given at the University of Michigan in 1964, Johnson laid out 16 goals he had for achieving the “Great Society”. He had a vision for America and the way we would arrive there was through these 16 goals. Do you have a vision for your life? Your business or your family? If so, how do you intend on getting there? Setting goals is an effective way to move forward.

 

He Was Concerned About People

A leader who is not concerned about people is not a good leader. LBJ was concerned about people. He wanted to do something about segregation and racism. He was concerned about the treatment of people of color in the country. He wanted to end racial injustice. He was concerned about poverty. He wanted to put an end to the constant suffering poverty was causing families. He wanted everyone to have an opportunity to get an education. He believed that education would help solve the poverty problem. He wanted to raise the quality of every single American’s life. Great leaders are concerned about people. Poor leaders are only concerned about themselves. 

He Had Priorities and the Country’s Best Interest

LBJ suffered with health problems and was concerned about dying. Though there are varying accounts of what led to not seeking the Democratic nomination for President in 1968, the museum presented the case that his health was failing and he wanted to finish some important legislation. He had to choose whether to campaign or to complete one of his goals. He chose to complete one of his goals and leave the presidency to someone else. After the turmoil with the Vietnam War, he also felt it was time for the country to heal and that someone else might be better to do that. It does not appear that power or position were his most important objectives. His most important goal seemed to be doing what was in the best interest of everyone. Sometimes we can become so enamored with power and position that we forget what is important. We still need to live out our values and priorities and make sure we are putting the interest of others at the front and not just ours.

I am a firm believer you should be learning and growing every day. There are so many people and situations that we pass right through on a daily basis, never taking a second thought about how we could learn from them. This is my big take away from the Johnson Library. I am better if I am learning and growing. 

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About Me

I currently serve as Lead Pastor at Open Door Church and I am a certified trainer & coach with the John Maxwell Team. I am also an Associate Trainer with EQUIP training leaders around the world. I currently own two businesses related to the foodservice equipment industry. I am a certified speaker, teacher and coach with the John Maxwell Team. I can offer you workshops, seminars, keynote speaking, and coaching, aiding your personal and professional growth through study and practical application of John’s proven leadership methods. Working together, I will move you and/or your team or organization in the desired direction to reach your goals.